Playmobil Toys

We are based in Stokesley, North Yorkshire, UK.

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

All orders for delivery on the UK Mainland will be charged no more than £6.00 for delivery, no matter how many items you order.

For all other deliveries you may choose the method in the checkout area and our system will calculate the amount to pay.

Shipping within the EU charges as follows:

Belgium, Luxembourg & Netherlands £12.00 up to 30kg.

France, Germany, Denmark & Monaco £14.00 up to 30kg.

Spain, Italy and Portugal £22.00 up to 30kg.

Greece £24.00 up to 30Kg.

Orders Placed before 1pm are despatched the same day.

UK Mainland delivery normally within 3 working days, other countries delivery as per the service you choose, but in any case normally within 7 working days.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

For orders delivered in the UK or the European Union, 17.5% VAT is included.

All credit card transactions are handled by HSBC Secure E-Payments.

We guarantee your satisfaction.

Goods damaged in transit will be replaced.

If you are not satisfied with the goods supplied a return will be accepted provided we are contacted within 10 days of receipt.

In either event please contact us for advice on returning the products supplied before despatching them.

If you need to reach us, please email us on sales@directtoyourdoor.co.uk.

If you are in the UK you can call us free on Tel: 0800 137880.

Alternatively, you can call Tel: (+44) 01642 714882 or Fax: (+44) 01642 712883

Our telephone lines are open between 8.30 a.m and 4.30 p.m Monday to Friday, and between 10 a.m and 12 p.m on Saturday.

Or write to us at:

Ellerbeck Court

Stokesley Industrial Estate

Stokesley

North Yorkshire

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order/enquiry and second, to provide you with the best possible service.

We may use the information to keep you informed of features, services, products, promotions and special offers from this company.

We will not pass your information to any third parties without your consent.

The type of information we will collect about you includes :

Your name, Address, Phone number, E-mail address, Credit/debit card details

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information, which we hold, will be held securely in accordance with our internal security policy and the Law.

If we intend to transfer your information outside the EEA we will always obtain your consent first.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

If you are not satisfied with the goods supplied a return will be accepted provided we are contacted within 10 days of receipt.

Please contact us for advice on returning the products supplied before despatching them.