Direct to Your Door Terms & Conditions
Ordering from Direct to Your Door
No need to create an account until you buy
Click product image to get further details about that product
Click "Add to cart" to add item to cart
You will be taken to a screen with details of your shopping basket
You can remove items and change qty's here
You will be shown the total price inc VAT (20%)
To process the order and checkout fill in your billing address and "Confirm"
Fill in your delivery address if different to the billing address
You will have the choice to use either PaymentSense, or PayPal
Fill in your billing address
Select Credit/Debit card
Enter the name as it appears on the card
Enter the long card number
Enter the expiry date
Enter start date / issue number (where applicable for maestro/switch cards)
Enter the card security code (3 digits on back of card, 4 digits on front of Amex cards)
Click checkout to complete your order
You will receive an instant email confirming your orde
Accepted Payment Methods
Payment is accepted via the following credit cards: Amex, Visa, MasterCard, and the following debit cards: Switch/Maestro, Delta, Solo, and Electron Visa. PayPal payment facilities are also available
We reserve the right to decline any orders placed
Delivery of most orders is approx 2 - 5 working days
Standard delivery is £6.00 to UK Mainland but is not guaranteed to be delivered on a next working day.
Shipping to Other Destinations
The Highlands and Islands of Scotland £8.00
Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Cancellation of order
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. This cancellation policy does not affect your legal rights.
Returns & Refunds
If you are unhappy with a product and you find it is not suitable for your needs, you must contact us within 7 days
Items must be returned in the same condition you received them with all labels and adequate packaging. Once the goods have arrived back to our warehouse, they will be checked thoroughly to ensure they have not been used. We will then process a prompt exchange or refund as required
Damages and Manufacturer Defects
We must be notified within 7 days if you find a fault or defect with an item you have received. Once returned to us, we will either exchange the item or refund your purchase accordingly.
We can only refund the original card details, or bank account used to make the purchase. We will never refund an order placed with us to a different card number or bank account number.
Alternatively, you can call Tel: (+44) 01642 710064 Our telephone lines are open between 9.00 a.m and 2.00 p.m Monday to Friday.
Or write to us at:
2 Ellerbeck Way, Stokesley Business Park, Stokesley, TS9 5JZ
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order/enquiry and second, to provide you with the best possible service.
We may use the information to keep you informed of features, services, products, promotions and special offers from this company.
We will not pass your information to any third parties without your consent.
The type of information we will collect about you includes :
Your Name, Address, Phone number, E-mail address
The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information, which we hold, will be held securely in accordance with our internal security policy and the Law.
If we intend to transfer your information outside the EEA we will always obtain your consent first.
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
• a. Take and fulfill customer orders
• b. Administer and enhance the site and service
• c. Only disclose information to third-parties for goods delivery purposes
We do not store our customer's financial details